【东南亚】如何解决虚假签收问题？

If the tracking for your parcel shows as delivered but you haven't received it, you should check if you gave a correct address when you made an order. The correct address should include flat/house number, street number and street name and a corresponding postcode.

If you are sure the address is correct, you should:

1. Look around your surroundings and check if your parcel has been placed in a hidden area like corridor or reception or accepted by your neighbor.

2. Check if your family, friends, or roommates at your address have accepted the parcel on your behalf.

3. Check if there is an attempted delivery notice in your mailbox or on your door. Follow the instructions on that notice to request redelivery or to pick up your parcel by yourself.

4. Contact the carrier if there's still no clue of the package. Ninja Van's website is https://www.ninjavan.co/