【英国/东南亚】如何拒绝买家的售后申请？

更新时间：2026-08-12 09:54

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本文将带您了解如何拒绝买家提出的售后申请，以及你在拒绝时需要提供什么材料。

当您收到买家的售后申请时，您可以根据申请的原因或与买家沟通的结果批准或拒绝该申请。

在您拒绝买家的售后申请时，您可以根据不同的买家申请原因选择不同的拒绝理由，也需要针对选择的不同拒绝理由，根据页面提示上传文字/图片证据。

拒绝理由和所需证据的详细信息您可以查看：

售后类型	商家拒绝理由	拒绝理由说明	是否必填证明材料	所需证明材料
订单取消申请	Product has been packed	商品已打包，无法支持取消	否	-Photo(s) of the package or other certification materials
订单取消申请		Reached an agreement with the buyer	与买家沟通后支持取消	否	-Photo(s) of communication record screenshot

已发货未妥投-订单仅退款申请	Unable to change address	由于买家的原因导致地址错误，并且商品在运输中，不支持仅退款	否	/
已发货未妥投-订单仅退款申请		Reached an agreement with the buyer	与买家沟通后支持仅退款	是	-Photo(s) of communication record screenshot

已妥投-订单仅退款申请	Need to apply for refund&return	商品已发货，不支持仅退款，需买家申请退货退款	否	/
		Buyer's responsibility for incorrect address	由于买家的原因地址错误，商品已妥投，不支持仅退款	是	-Photo(s) of the order address information screenshot -Photo(s) of logistics endprocess information screenshot -Photo(s) of communication record screenshot
		Item is correct	商品与描述相同，不支持仅退款	是	-Photo(s) of goods shipped -Photo(s) of the description of user order goods -Photo(s) of communication record screenshot
		Products will be sent separately	商品将分包发送，非缺件，不支持仅退款	是	-Photo(s) of the reissue goods orders
		Product functions well/Buyer use in wrong way	商品功能齐全，不支持仅退款	是	-Photo(s) of the product function display
		Reason is unclear or lack of evidence	买家售后申请原因不明确或无证据，不支持仅退款	是	-Reason of rejection
		Reached an agreement with the buyer	与买家沟通后支持仅退款	是	-Photos of communication record screenshot

已妥投-订单退货退款申请	Item is correct, evidence is required from Seller	商品与描述相同，买家售后申请原因不明确，需补充材料	是	-Photo(s)/video of goods shipped -Photo(s) of the description of user order goods -Photo(s) of communication record screenshot
		Products will be sent separately	商品将分包发送，非缺件，不支持退货退款	是	-Photo(s) of the reissue goods orders
		Product functions well/Buyer use in wrong way	商品功能齐全，不支持退货退款	是	-Photo(s) of the product function display
		Reason is unclear or lack of evidence	买家售后申请原因不明确或无证据，不支持退货退款	是	-Reason of rejection
		Reached an agreement with the buyer	与买家沟通后支持退货退款	是	-Photos of communication record screenshot

仅退款申请已通过-拒绝签收退回包裹	The product returned is not the product that was sent	买家退回的商品不是卖家寄出的产品，卖家拒收	是	-Photo(s) of the received product -Photo(s) of outer packaging
		I haven't received the package	卖家没有收到包裹	否	/
		Product is damaged or used	发货的商品状况良好，但买家退回的商品有损坏或有明显使用痕迹，卖家拒收	是	-Photo(s)/video of the defective product; -Photo(s) of outer packaging
		Missing products and/or product parts	发货的商品状况良好，但买家退回的商品有缺件，卖家拒收	是	-Photo(s)/video of the defective product; -Photo(s) of outer packaging