【英国】如何解决虚假签收问题？

If the tracking for your parcel shows as delivered but you haven't received it, you should check if you gave a correct address when you made an order. The correct address should include flat/house number, street number and street name and a corresponding postcode.

If you are sure the address is correct, you should:

1. Look around your surroundings and check if your parcel has been placed in a hidden area like corridor or reception or accepted by your neighbor.

2. Check if your family, friends, or roommates at your address have accepted the parcel on your behalf.

3. Check if there is an attempted delivery notice in your mailbox or on your door. Follow the instructions on that notice to request redelivery or to pick up your parcel by yourself.

4. Contact the carrier if there's still no clue of the package. Royal Mail phone number is 03457 777 888. They are open Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-4pm. Their website is https://www.royalmail.com/track-your-item. If necessary, you can ask for the help of the nearest post office to check if your parcel is there.